By bringing advanced communications solutions to businesses across a wide variety of industries, West is everywhere. But we wouldn’t be anywhere without our employees. Our team members are responsible for supporting our clients, building our business, seeking out new technology and powering the more than 7 million connections our company makes each day.
Whether you’re interested in IT, marketing, operations or one of our other career areas, there’s a place for you at West—and a culture that will keep you motivated, inspired and connected to the world around you. No other connection is more essential than the one that can save a life.
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At West, we deliver technology solutions and services that provide the critical link between the public and public safety. While nearly everyone outside of the public safety sphere takes 9-1-1 for granted, we never will. After all, we’re all consumers as well as suppliers of this most critical of services.
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We see your subscribers, employees and end users as you see them. As ordinary citizens, just like us, who might one day find themselves in need of emergency assistance from the experts—the first responders—who can help. Everything that happens after a 9-1-1 call is placed–the call routing and delivery, location determination, data management and situational data–that’s us.
It’s essential that we execute flawlessly because every call must get through and seconds save lives. For us, it’s personal. The committed, passionate professionals who make up the West Safety Services team spend every day anticipating, developing, maintaining and improving 9-1-1 and emergency communications. While we appreciate the evolving ideas and technology innovations that make our lives more convenient, we focus on the ones that make us all safer.
No technology will ever completely eradicate the need for 9-1-1 and emergency assistance. But working together, we can dramatically improve the odds and outcomes for all of us.
West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services.
For 30 years, West has provided reliable, high-quality, voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000.
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We have a client that only allows billing for Available, On a Call or ACW as a Staffed State. We also need to track exact staffing in 30 minute intervals. Is there any way to capture this data within the top and bottom of the hour? I am being told that if the agent receives a call at 25 minutes after the hour but doesn't complete it until 40 minutes after the hour, all call detail including staffed time will be captured in that second half hour interval.
Thanks for any help that you are able to provide.
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